At Salzo Traders (salzo.in), we are dedicated to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, our Return Policy is designed to make returns and exchanges simple and hassle-free.
1. Eligibility for Returns:
- Return Window: You may return eligible items within 30 days from the date of delivery.
- Condition: Items must be unused, in the same condition that you received them, and in the original packaging with all tags, accessories, and documentation intact.
- Non-returnable Items: Certain items marked as “Final Sale” or “Non-returnable” at the time of purchase cannot be returned.
2. How to Initiate a Return or Exchange:
- Contact Us: To start a return or exchange, please email our customer support team at support@salzo.in with your order number and the reason for return.
- RMA Number: Our team will issue you a Return Merchandise Authorization (RMA) number along with detailed instructions on how to proceed with your return.
3. Return Process:
- Packaging: Securely repackage the product in its original box with all accessories, manuals, and documentation. Clearly mark the package with your RMA number.
- Shipping: Ship the package to the address provided by our customer support team.
- Shipping Costs: Return shipping charges are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
4. Refunds and Exchanges:
- Inspection: Once your return is received, we will inspect the item to ensure it meets our return criteria.
- Refund Processing: Approved refunds will be processed to your original payment method within 7-10 business days. Please note that any original shipping charges are non-refundable.
- Exchanges: If you prefer an exchange, please specify this when contacting us. Exchanges are subject to product availability, and the replacement item will be shipped once the returned item has been received and inspected.
5. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately with photographic evidence. We will arrange for a return, exchange, or refund at no additional cost to you.
6. International Returns:
- International returns follow the same guidelines as domestic returns. However, customers are responsible for any additional costs such as return shipping fees, customs duties, or import taxes, unless the return is due to an error on our part.
7. Contact Us:
If you have any questions or require further assistance regarding our return policy, please do not hesitate to reach out to our customer support team at support@salzo.in. Our team is here to help!
8. Policy Updates:
We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.